Certified Magento Consulting
A certified Magento developer by your side, whenever you need one. Bugs, changes, customizations: we handle them, while you focus on selling.
Tell us what you need, we analyze the work and deliver it. The first hour is included: straight to results, with no surprises.
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Descrizione
A problem with your Magento? We'll fix it
A bug to fix, an urgent change, a feature that isn't behaving the way you want? With Certified Magento Consulting you get an expert developer who steps into your project and sorts it out — without you having to become a developer yourself.
No jargon and no wasted time: you explain the goal, we make it happen. Straight to the solution.
Why it's worth it
- Certified expertise — years of real-world experience on Magento projects of every complexity.
- Fast results — one hour is enough for many changes and maintenance tasks.
- Full transparency — first we analyze and tell you what's needed, then we get to work.
- The code is yours — every development is licensed to your domain.
What we can do for you
Bug fixing, visual and functional changes, custom module development, integrations with external systems, performance optimization, and ongoing maintenance of your store.
How it works
- You tell us what you need by opening a ticket.
- We analyze the work and estimate the hours.
- We deliver the solution, keeping you updated.
- You pay only for the work done: the first hour is included in the price.
The detailed terms of the service are listed in the section below.
Maggiori informazioni
| Tipologia dell'Assistenza | Programmatore Esperto Magento |
|---|
Terms of Service
Rates and billing
- The minimum rate is one hour and cannot be split.
- The listed price includes the first hour (60 minutes).
- Additional hours are agreed in advance and billed by actual usage: we always notify you before proceeding.
How to start the work
- Open a support ticket describing the issue with all relevant information.
- Specify the priority in the order: if not set, the work is treated as low priority (editable before it starts).
- If you already have an open ticket, enter its code in the order notes.
- Every request goes through a mandatory analysis process and a queue based on priority.
Access and security
- Always perform a backup of databases and files before any changes.
- Provide the required credentials (MySQL, sFTP, SSH, Magento) in the order notes or in the support ticket.
- Credentials are deleted upon completion: remember to remove any accounts created for the occasion.
- Shine Software is not liable for issues arising after the service, unless it is proven they were caused by the work performed.
Code ownership
- The changes and modules developed are licensed for your domain/project: specify the domain name to work on.
- Changes to third-party modules already covered by their own license are not included in this license.
Refunds
You are entitled to a refund for work not yet performed. No refund applies when:
- the request is technically impossible to complete (as confirmed by support);
- it concerns a Magento bug with an open ticket on GitHub;
- the access or resources needed to work are not provided;
- the work has already been performed by the technical team.
Hours already worked are non-refundable. We recommend verifying the actual resolution before closing the service.
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