Magento Helpdesk Ticket System

An online store must necessarily have a customer support service that is easy and intuitive. Online chats help, but they do not offer a complete solution for SMEs that require greater integration into their business workflow systems.

A solution offered by Shine Software, easy to use, compatible with the latest versions of Magento and at the same time expandable, is the answer to online support integrated with Magento.

The project offers dozens of interconnected features, fully integrated into the Magento CORE.

• Organized workflow to minimize request time
• Customer-friendly and fast ticket submission
• Intuitive and clear interface
• Easy-to-create ticket
• Ability to add file attachments to the ticket
• Priority selection and assignment to a specific department
• Quick reply or quick ticket closure thanks to MassActions
• History of the statuses assigned to tickets
• Quick replies for operators
• Automatic ticket expiration and automatic reminder
• Advanced ticket list
• Flexible ticket assignment system
• Advanced filters for retrieving tickets
• Creation of unlimited departments and agents
• Quick ticket creation from the admin area
• Schedule the time for automatic closure and automatic reminder
• Unlimited categories
• Custom solutions for multistore or for remote connections to internal software
• Fastlink to allow customers to skip logging in to the site with each reply
• and much more ...

The technical manual is available at the link https://docs.helpdesk.shinesoftware.it